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SHIPPING INFORMATION
FREE SHIPPING ON ALL DOMESTIC AND INTERNATIONAL ORDERS


Pearl And Rubies offers free shipping on all domestic and international orders. All orders are shipped via Aramex.

We are not able to deliver to a PO BOX.
All international orders may also be subject to local customs, duties and taxes. You are fully responsible and liable for these charges. Please refer to your local customs authority for more information.

It is the customer’s responsibility to track their order once it has been dispatched. However, Pearl And Rubies is more than happy to provide assistance.
Please allow up to 5 working days for your order to be dispatched and a maximum of 10 working days for delivery from the order date.
Please note that it does take up to 24 hours for tracking to be available on your parcel after your parcel has been dispatched.  



RETURNS AND EXCHANGES


We do not offer refunds, however we do offer exchanges.

Making an exchange is easy. Request an exchange within 10 days of receiving your order by sending an e-mail to info@pearlandrubies.com.

You are liable for all the return fees and charges including handling charges. The charges will be deducted from the price of the item you are choosing to return and exchange.



IMPORTANT INFORMATION


All our items are checked for any faults before they are dispatched. If you receive any faulty item contact us immediately on info@pearlandrubies.com.
We prefer that the items are returned back to us via Aramex to insure they arrive safely, however you can return them back to us via any other secure courier service.



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